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Troubleshooting Your Mac, Part 2

Continuing our in-depth look at how to fix your troublesome Mac, we go deeper with our potential solutions. This list is being integrated into the master solution database at iSensei’s Mac Emergency Room.

Run Disk Utility

Select your main drive in the lefthand column (as it’s named, not the model name and capacity above it). Select Repair Disk Permissions (yes, you could select Verify Disk Permissions first, but why bother?) Let it run. It could take a few minutes or longer. Be patient. Hopefully, at the end it will say “permissions repair complete”. If not, try running it again. Then quit and restart. This repairing permissions option isn’t a bad thing to run every once in a while anyway. You can help clean up little glitches that get introduced into the system from installing and uninstalling software.

Deactivate AntiVirus software

Now the debate still rages on as whether or not it’s worth it for Macs to even run one of these. There have been a few threats but they’re still relatively miniscule. The choice is up to you but I have found that AV software can be problematic. For example, if you’re not careful, it can make the installation of new software difficult. I recently had a different problem. I started having serious problems with my iMac where I kept getting the cursed spinning wheel all the time and couldn’t do anything until it went away. This was months after I had installed an AV program. (I was trying out Intego Virus Barrier X6). After experimenting with a whole lot of my own solutions unsuccessfully a friend recommended I get rid of the AV software. And that did it. The problem went away. Your mileage may vary.

Disconnect all external devices

We’re talking about scanners, printers, external hard drives, mice & keyboard. You will need to shut down first, obviously. Then unplug the Mac from the back. (this last step we’re talking iMacs primarily here, not MacBooks). Hold in the power button for 10 seconds. This “flushes out” the Mac’s system. Reconnect the power, mouse and keyboard and start up again without any additional devices plugged in. Test the system and see how it works. If everything is copacetic, try reintroducing the other external devices one at a time. This way you may find out whether the problem is caused by one of them.

Use Recovery Mode

Restart with the Option key held down. In 10.8 (Mountain Lion) you get the option of booting off your regular hard drive (“Macintosh HD” or whatever you’ve renamed it) or a built-in, and normally hidden “Recovery” Disk. From the popup there select which WiFi network to use. Choose the one you usually use and enter the password. Now select Recovery Disk. Chose language (English, perhaps?). The new window, OS X Utilities, is where you chose what work you need done.

Options are: 1] Restore from Time Machine Backup (you HAVE been backing up, right??), 2] Reinstall OS X, your operating system, 3] Get Help Online and 4] Disk Utility.
Best thing to do at this stage is select 4] Disk Utility and follow directions above under Run Disk Utility. After you’ve done that, quit Disk Utility. That will take you back to the previous window. If all seems well now, quit OS X Utilities, select your hard drive and Restart.

The other options are fairly self-explanatory. If your hard drive is really messed up then Option 1 may be what you need to do, but I wouldn’t do that until I had tried everything else. It can be very time-consuming. Option 2 isn’t as severe a choice as it may sound and is often helpful when other tricks don’t work. And Option 3 is obviously where you would look for answers to your questions. Your particular circumstances will undoubtedly vary.

Create a New user Account

Try creating a secondary account by going through System Preferences>Users & Groups. It’s pretty easy to do but we’ll walk you thru it. Unlock the little lock icon in the lower left-hand corner of Users & Groups, click on the plus sign and put in your Full Name and a distinctive Account name. Use a password if you like. Select Create User. Close out Users & Groups.
Your original account name should appear in the upper right-hand corner of the Main menu near the magnifying glass. Select your new account name from the drop-down menu and start testing things out in this new environment.
See if you can recreate your problem or behavior. Possibly your primary account has gotten corrupted somehow. (it’s happened to iSensei… but then what problem hasn’t??) If the new account has no problems, you could just move all your documents over to the new account and use that as your primary. Don’t move any System stuff or Applications. They stay at the top level, accessible to all users. If you’re using Dropbox tho, do not drag that over. Just change the default location to the new account thru DropBox’s Preferences.

Bad RAM

By this point you must be pretty darn frustrated. All this testing and you’re still having problems. Well, if you’ve tried most of these potential solutions and the problem still has not gone away, it becomes highly likely that you may have bad RAM. Unfortunately, this is an incurable disease. No, just kidding! But it will mean taking your computer to one of those lovely Geniuses at the Apple Store and having them look at it. I have found bad RAM to be the source of a number of serious problems over the years.

RAM chips are pieces of the hardware that can be removed and replaced. They allow you to run more programs, more quickly. Guidelines? You can never have TOO much RAM. Unless all you’re doing is web browsing and email. Then, more is less.

Oh, there’s more, surely, but we’ll save that for a VERY rainy day. iSensei believes that the solution to your problems lies within the tips we’ve offered so far. Mostly. Probably. BUT, if YOU have suggestions of how to troubleshoot a Mac from your experiences, please let us know here! We’ll all be grateful.

Prepping iPhone, iPad & iPod touch for iOS 6

Today’s the day, O Faithful. The release of iOS 6 (the new ‘iDevice’ Operating System) is here, which is built to take full advantage of the new iPhone 5, but also adds significant functionality and coolness to existing iPhones, iPads and iPod touches. (See list at bottom for what models can work with it).

I’m going to rely on a new (to iSensei, at least) Apple site, AppleGazette.com for their excellent step-by-step suggestions of how to best prepare for the iOS 6 installation. We’d like to thank one of iSensei’s favorite Apple sites, MacDailyNews.com for alerting us to this site/post. We’re reposting it here verbatim, with additional comments, in italic, from iSensei. Here’s the direct link to the article on AppleGazette, which I recommend visiting anyway for all their other useful information. OK, let’s get on with it.

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(Soon after 1 PM EST, Sept 19, Apple dropped the 6th version of iOS on iPhones, iPods, and iPads everywhere.) Before you download that upgrade, here are five important things you should seriously consider doing first.

1. Back up your device(s).

If you don’t sync your iPhone, iPod, or iPad to your Mac via iCloud, then you should consider this one a requirement — particularly if you have a lot of personal files on your device (like music, movies, pictures, etc.). Connect your device to your computer with your connector cord, fire up iTunes, and right-click on your device’s name in the left-hand column. A new box will appear, and near the bottom, you’ll see “Backup.” Click it, and let iTunes back up all of the contents of your iDevice. This ensures you won’t lose anything if there should be any problem with the iOS 6 upgrade process.

iSensei here. Personally, the All-Knowing One would recommend upgrading to iTunes 10.7 first, inverting Steps 1 and 2, but it’s likely no big deal. iSensei’s going through these steps as he writes to see what happens first hand. He is willing to risk all so that YOU don’t have to!
The other thing you might question is whether you should backup iCloud or your Mac. Either is fine unless you only have the 5 GB of storage space that comes free with iCloud, which may not be insufficient, depending on what else is being stored there. If space is tight you might as well just backup to your Mac. 

2. Upgrade to iTunes 10.7.

Right after the big Apple event last week, an upgrade for the Mac version of iTunes was made available. This isn’t the major overhaul that was shown off at the event; that’s iTunes 11 and it won’t arrive until late October. The current version is an incremental step up from 10.6 to 10.7, and what it brings is compatibility with iOS 6. So once your iPad, iPod, or iPhone is updated to the new version of iOS, you’ll want your computer’s iTunes to be able to connect to it without any issues. Upgrade here.

3. Update your apps.

It’s always a good idea to install the latest updates for your device’s apps as soon as they become available, regardless. But it’s an especially good idea to make sure you’re up-to-date across the board right now, because most of the app updates going out at the moment provide compatibility with the new features of iOS 6. Kind of a no-brainer, ain’t it?

This touches on one of iSensei’s most deeply held beliefs - update frequently - which, in his book, is every time the little UPDATES app icon – as seen above – has a number in it. You never know what benefit or fix you’ll be gaining from doing so and it’s fast and free.

4. Get ready for Passbook.

Passbook is a new built-in app that comes with iOS 6. It collects all of your customer loyalty cards, coupons, and memberships (such as the frequent-flyer account with your airline of choice, or your Starbucks member account) in a single place. It’s really pretty nifty how it works, because it’s tied in with your device’s GPS. Say you’ve got a Target gift card saved in Passbook; your device will remind you about your gift card right on the lock screen when you walk inside the store. It’s even better for airline ticketing, because not only will it store your boarding pass, it will give you updates in real time should your boarding gate change, or if your flight is delayed, and so on.

To use Passbook, you’ll need to scan or type in your personal account numbers and whatnot, so rather than wait, why not gather those materials now? After downloading and installing iOS 6, everything you need will be in one place and ready to go.

iSensei: since we haven’t used Passbook yet, we don’t know exactly what’s going to be required. This suggestion is practical though not essential. You can input this info at any later time.

5. Grab Google’s YouTube app.

Due mainly to Apple’s ongoing cold war with Android, Apple is doing away with the YouTube app that has always come with iOS. The good news: Google knew this was coming, and they’re ready with a proprietary YouTube app of their own. You can download it for free right here. The bad news: it’s not made for iPad yet. An iPad-friendly update is coming, but for now, it’s only for iPhone and iPod Touch.

A few last tips…

  • Podcasts have been removed from the iOS 6 iTunes app and now have their very own app (called Podcasts amazingly). If you subscribe to any podcasts and plan to listen to or watch them on your iDevice, you should grab the new Podcasts app.
  • It wouldn’t hurt to delete old apps from your device that you no longer use. Remember, you can always download them again from iTunes, anytime you want. (iSensei concurs. If nothing else it makes it harder to find the one tree you’re looking for in an overcrowded forest.)
  • Like the YouTube app, the built-in Google Maps app is going away with iOS 6, in favor of the new, Apple-made Maps app. Apple’s app looks great, but it doesn’t have satellite maps or Street View. Google is working on a Google Maps app of their own for iOS, which should be released in the near future, but it’s not ready yet. So if for any reason you depend on those soon-to-be-missing features, you may want to put off upgrading to iOS 6 until Google’s new app is released.

As promised, here’s what hardware will work with iOS 6:

  • iPhone 3GS and later
  • iPad 2nd Generation (2011) and later
  • iPod touch 4th Gen and later

Best luck to all with the preparation and installation all across the nation. And thanks again to AppleGazette.com for this timely and helpful advice. Ciao!

Control Your Mac Remotely!

Dan Moren, one of our faves over at Macworld.com, has an excellent and succinct explanation of how to work magic, i.e. control a Mac remotely. Well, it’s not really true magic, like touch-sensitive iPads are, but you still feel a wonderful and slightly creepy feeling as you watch the mouse traverse the screen of a computer 2 floors or 2,000 miles away. Requires no additional software as it comes native to all Macs.

Click here for specific instructions, including a how-to video!

It’s not too techy and though it’s not useful for everyone, anyone whose seen this trick who found it to have practical applications was very anxious to try it out. It sometimes doesn’t work (for reasons iSensei can’t explain) but it usually does. Also, you might have problems accessing your computer at work if the IT Dept there has erected security barriers to prevent this kind of “invasion” into the company network. Doesn’t hurt to try (though if it lands you in jail, do NOT call iSensei to bail you out).

Thanks again to Dan Moren and Macworld.com. Be sure to check some of the hundreds of FREE useful tips available on the site. Just head to the HELP & TIPS section.

Really Great Copy & Paste Tips

Okay, iSensei knows what you’re going to say: “GREAT copy and paste tips?!?”

Trust me on this one. Copy and paste is something you use every day and it can do things you never thought it could. Frankly, neither did I until I read this article. iSensei must express his extreme thanks to the wonderful Sharon Zardetto of our fave site, Macworld.com. These tips are very useful and I highly recommend you try a couple out soon as you finish this article. It will better cement them in your head and be more helpful. Some, like the icon-changer, are more fun than useful perhaps, but once you realize you can copy files and folders in useful ways you never thought, well, who knows, you might even start experimenting yourself! Maybe. Either way, enjoy. (For reference, this article originally appeared in Nov 2011, using the Lion operating system)

Read the rest of this entry

Preparing for The Lion!

It’s out there. Yes, OS X 10.8 MOUNTAIN LION is released from its cage and ready to roar! Believe it or not, iSensei is only now preparing to download the Big Guy. It was necessary to make sure all conditions are GO with all his many Macs, though it’s likely there will be an install only on one machine at first, in case of something BAD happens, as unlikely as that is. iSensei has always been one to install first and ask “why did I do that?!” later. (Insert stupid smiley face)

One rule I DO insist my loyal followers adhere to:
Before you install anything as big as a new OS (Operating System), PLEASE be sure to back up your computer (of course!) and then run DISK UTILITY to eliminate any squirrelishness there may be with your current system. Because, you’ll be installing over top of it. This IS an upgrade, mind you. You need to have LION to install MOUNTAIN LION (pretty sure…). Read the rest of this entry

How to Sync Notes via iCloud on iOS devices

One of iSensei’s regular followers (Hi, Bruce!) confessed he was having problems figuring out the recent ability to sync contents for the Notes App between iPhones and iPads via iCloud. Fair enough; and in case some of you out there may benefit from his ignorance, I’m sharing the step-by-step… uh… steps with you all. Hope it helps!
(In the near future, iSensei will share his well-travelled thoughts on Apple’s new-ish REMINDER app and other Note & To Do apps)  

And Coming Soon — Syncing Notes in Mail via iCloud!
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