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Troubleshooting Your Mac, Part 2

Continuing our in-depth look at how to fix your troublesome Mac, we go deeper with our potential solutions. This list is being integrated into the master solution database at iSensei’s Mac Emergency Room.

Run Disk Utility

Select your main drive in the lefthand column (as it’s named, not the model name and capacity above it). Select Repair Disk Permissions (yes, you could select Verify Disk Permissions first, but why bother?) Let it run. It could take a few minutes or longer. Be patient. Hopefully, at the end it will say “permissions repair complete”. If not, try running it again. Then quit and restart. This repairing permissions option isn’t a bad thing to run every once in a while anyway. You can help clean up little glitches that get introduced into the system from installing and uninstalling software.

Deactivate AntiVirus software

Now the debate still rages on as whether or not it’s worth it for Macs to even run one of these. There have been a few threats but they’re still relatively miniscule. The choice is up to you but I have found that AV software can be problematic. For example, if you’re not careful, it can make the installation of new software difficult. I recently had a different problem. I started having serious problems with my iMac where I kept getting the cursed spinning wheel all the time and couldn’t do anything until it went away. This was months after I had installed an AV program. (I was trying out Intego Virus Barrier X6). After experimenting with a whole lot of my own solutions unsuccessfully a friend recommended I get rid of the AV software. And that did it. The problem went away. Your mileage may vary.

Disconnect all external devices

We’re talking about scanners, printers, external hard drives, mice & keyboard. You will need to shut down first, obviously. Then unplug the Mac from the back. (this last step we’re talking iMacs primarily here, not MacBooks). Hold in the power button for 10 seconds. This “flushes out” the Mac’s system. Reconnect the power, mouse and keyboard and start up again without any additional devices plugged in. Test the system and see how it works. If everything is copacetic, try reintroducing the other external devices one at a time. This way you may find out whether the problem is caused by one of them.

Use Recovery Mode

Restart with the Option key held down. In 10.8 (Mountain Lion) you get the option of booting off your regular hard drive (“Macintosh HD” or whatever you’ve renamed it) or a built-in, and normally hidden “Recovery” Disk. From the popup there select which WiFi network to use. Choose the one you usually use and enter the password. Now select Recovery Disk. Chose language (English, perhaps?). The new window, OS X Utilities, is where you chose what work you need done.

Options are: 1] Restore from Time Machine Backup (you HAVE been backing up, right??), 2] Reinstall OS X, your operating system, 3] Get Help Online and 4] Disk Utility.
Best thing to do at this stage is select 4] Disk Utility and follow directions above under Run Disk Utility. After you’ve done that, quit Disk Utility. That will take you back to the previous window. If all seems well now, quit OS X Utilities, select your hard drive and Restart.

The other options are fairly self-explanatory. If your hard drive is really messed up then Option 1 may be what you need to do, but I wouldn’t do that until I had tried everything else. It can be very time-consuming. Option 2 isn’t as severe a choice as it may sound and is often helpful when other tricks don’t work. And Option 3 is obviously where you would look for answers to your questions. Your particular circumstances will undoubtedly vary.

Create a New user Account

Try creating a secondary account by going through System Preferences>Users & Groups. It’s pretty easy to do but we’ll walk you thru it. Unlock the little lock icon in the lower left-hand corner of Users & Groups, click on the plus sign and put in your Full Name and a distinctive Account name. Use a password if you like. Select Create User. Close out Users & Groups.
Your original account name should appear in the upper right-hand corner of the Main menu near the magnifying glass. Select your new account name from the drop-down menu and start testing things out in this new environment.
See if you can recreate your problem or behavior. Possibly your primary account has gotten corrupted somehow. (it’s happened to iSensei… but then what problem hasn’t??) If the new account has no problems, you could just move all your documents over to the new account and use that as your primary. Don’t move any System stuff or Applications. They stay at the top level, accessible to all users. If you’re using Dropbox tho, do not drag that over. Just change the default location to the new account thru DropBox’s Preferences.

Bad RAM

By this point you must be pretty darn frustrated. All this testing and you’re still having problems. Well, if you’ve tried most of these potential solutions and the problem still has not gone away, it becomes highly likely that you may have bad RAM. Unfortunately, this is an incurable disease. No, just kidding! But it will mean taking your computer to one of those lovely Geniuses at the Apple Store and having them look at it. I have found bad RAM to be the source of a number of serious problems over the years.

RAM chips are pieces of the hardware that can be removed and replaced. They allow you to run more programs, more quickly. Guidelines? You can never have TOO much RAM. Unless all you’re doing is web browsing and email. Then, more is less.

Oh, there’s more, surely, but we’ll save that for a VERY rainy day. iSensei believes that the solution to your problems lies within the tips we’ve offered so far. Mostly. Probably. BUT, if YOU have suggestions of how to troubleshoot a Mac from your experiences, please let us know here! We’ll all be grateful.

Troubleshooting Your Mac, Part 1

Having annoying troubles with your Mac, whether laptop or desktop? Crashes, system lockups, even the Spinning Beachball of Death (SBD)? iSensei hears your pleas and rushes to respond! Starting today we’re featuring a whole new section on dealing with a troublesome Mac. We call it: iSensei’s Mac Emergency Room! (Note, it’s now a permanent part of our navigation menu above.) He’s sharing these age-old pearls of wisdom so that YOU may be further empowered to solve your own problems. How noble of him, eh?

No Spinning Beachball

Since it’s often difficult to pin down the cause of bad Mac behavior, it may require trying more than one of these. Just be patient. With luck, before you know it, you’ll be back up and running! (Conversely, you’ll be hauling the damn thing to the Apple Store or a qualified repair shop, but let’s not dwell on failure now.)

Rather than dump all of his tricks on you at once (cuz there are many), we’re presenting the first batch now, with more to follow in the coming week. These are where iSensei himself would start in trying to sort out his troubles.

One last thing: there’s no specific order these must be done in, though we’d recommend starting with the simplest and easiest. Once you’ve tried each one out, you may need to Restart to truly test if your Mac repeats that funky behavior again.

Keep Calm & Carry OnHelpful Hint: If, while testing various solutions, you’re required to log back in to your account frequently, consider turning off your System Password (by leaving the space blank) or at least temporarily change it to a single key or such. Saves a lot of frustrating typing while you’re struggling with your problems! Go to: Apple Menu> System Preferences> Users & Groups> Password. Just be sure to turn it back on or reactivate your old password when you’re done!

Remember, any of your own solutions you care to share helps us all. Plus, if you have specific problems you’d like to inquire about, please write in!

iOS 6 Help: Passbook

As we’ve discussed previously in “Here’s What iOS 6 Is Doing In iPhone 5!”, Passbook is a new service from Apple by which you can carry digital copies of a boarding pass or movie tickets or coupons right in your iPhone. And, because they update themselves automatically, you can get the latest info regarding your flight’s status or new coupons being added automatically to a store account.

One problem has popped up though in Apple’s implementation of this new clever-sounding function: “How the Hell do I use this thing?!” Apple, in its ‘less than infinite but better than most’ wisdom, provides zero instructions in how it works. But iSensei isn’t going to let that take the fun out of it for you as it does seem an ultimately sensible service.

To help out, we’re going to turn again to what is fast becoming one of iSensei’s fave Apple websites, AppleGazette.com. They recently posted instructions on how to make this feature work for you (unless you run into some of the built-in problems cited in this article), plus an up-to-date (we believe) list of what third-party businesses are working with this system.

Check it out here and let us know what your experiences have been like if you’ve tried to use it. And thanks again to AppleGazette.com and the author, Robin Parrish!

PS: This Passbook function only works with iPhone and iPod touch. iPad need not apply.

Here’s What iOS 6 Is Doing In iPhone 5!

Alrighty, now. Let’s get down to the nitty gritty (and that can hurt!), assessing what made the final cut for iOS 6, which will be available on Wed, Sept 19th for iPhones, iPads and iPod touches. As for which iOS devices will run what:

iOS 6

What if the Romans Ran Apple?

  • iPhone 3GS and later
  • iPad 2nd Generation (2011) and later
  • iPod touch 4th Gen and later

As we’ve discussed previously, it would be grand if all devices, no matter how old, could run every new system update, but it’s just not practical or productive. Older hardware was the best and most powerful possible at the time of its release but as we all know, technology is a hungry beast and soon eats its young… no, wait… that’s not right. Technology constantly works to improve its capabilities and range. Otherwise it wouldn’t be called technology, right? So, moving right along (hurry up!) if you wrote the software limiting it to what the oldest device could do, we’d all be pretty unhappy, bored consumers right now. And who wants that? The Quakers? Maybe, yeah.

Let’s run down the projections from iSensei’s post from Sept 10 and see where the surprises are. I’m leaving up the old posting rather than repeat all the specifics therein, focusing now on the core functionalities and anything new gleaned from the Sept 12 presentation. Which is now available as an HD video stream on the Apple site. Go Phil Schiller!

Passbook - Like I said then, this is a pretty cool thing. It lets your iPhone and iPod touches store and act as ever-current tickets, boarding passes, loyalty programs, coupons and the like. They also provide status updates on how much you have left on your prepaid Starbucks card or if a flight has changed gates. This technology is open to other vendors to take advantage of and you can bet they will, especially given the millions and millions of devices that can run this.

One of the things iSensei alluded to in his earlier post was that Apple chose this path rather than NFC or, as it’s affectionately known, ‘Near Field Communication’. When a NFC chip is placed in a smartphone or similar device, it enables one to check out at the counter in a store, which uses specially equipped cash registers that detect the NFC-embedded thing in your hand and completes the transaction wirelessly. No messy removing the credit card from the wallet. Eww.
Not a bad idea, necessarily, BUT, it requires new equipment on the vendor’s side plus the possibility of someone standing close by (real close) capturing the signal. Not so easy to do but… Passbook, on the other hand, works with existing barcode scanners, which are everywhere. You just pass your Apple device over the scanner. Period (as far as iSensei knows). Advantages: no additional equipment purchase, setup or training required and established as very secure. Needless to say, Google’s pushing NFC with it’s Android partners. Let’s see how all this shakes out over time.

New 3D Mapping System – Now that Apple has dumped Google Maps for its own built in-house mapping and directional system, we’re going to see a much more sophisticated graphics approach. Rather than blownup bitmaps, which may or may not have a good photo to represent the locales (Google maps has a rotten shot of our house, hidden in back of a giant earth digger that was parked in front that day, 5+ years ago.) Apple’s approach is to construst all-new vector-based 3D buildings, streets, landmarks, etc for a faster, cleaner look. You can smoothly move around a scene from any angle, while it always remains fully rendered, because now you’re calling up mathematical constructions rather than large photo images over the cellular network or WiFi, which makes a big diff.iPhone 5 Vector Maps

Turn-by-turn directions, a lovely guidance system, live traffic reports with suggested alternate routes and a bunch of other useful features should make this a joy to use. Particularly sweet if you have a passenger with an iPad!

Facebook integration - Yes, it will be integrated with your Contacts, Calendar, Maps location, etc. Pretty much everywhere. If you like to post to FB, you’ll be in obsessive communication heaven.

Do Not Disturb - Well, we guess so. There was no mention of it in the presentation nor on the Apple site, but iSensei is pretty sure we’ll see this little helper that’ll get the damn iPhone to leave us alone for a while.

Shared Photo Streams - The following is all true: you’ll be able to select certain pictures in your Photo Stream to share with specific friends, family, acolytes, etc. which will be viewable via iPhones, iPads, iPod touches, iPhoto or Aperture on a Mac, or on the web and of course, Apple TV. People using iOS devices or Macs running Mountain Lion can get them right on those devices. Anyone bereft of those options can simply go to a website and voila! (damn, I can’t use that more that once in a post! How about ‘Viola!’ Hmm?)

3G FaceTime - Yup, you can use either a cellular connection or WiFi to FaceTime it with your, ahem, homeys (or is it homies?). As previously reported, someone calls you from their iPhone, you can answer on your iPad or your Mac. Maybe, someday, we’ll all be comfy making video phone calls. Maybe…

Siri -Oh, yeah, you can post to FB with Siri. Lucky you! Your office mates will LOVE to listen to those one-sided exchanges. Whatever. Siri offers restaurant recommendations, dinner reservations; movie times, reviews and locales; oh and don’t forget the sports scores and game schedules! Plus, if you speak a foreign language, Siri’s likely to understand it. Or at least do a terrible imitation of its accent!
Actually, Siri’s pretty cool once you get used to using it (her?). It can decipher straightforward commands like: “tell my wife I’m running 15 minutes late”. I mean, now you have someone who doesn’t mind lying for you. Sweet!
Don't ignore SiriSeriously though, the one function I believe people foolishly underuse is the ability to dictate speech. iSensei totally groks this. Rather than typing on the little iPhone faux-keyboard, he just taps a button, speaks clearly, taps the button again and voila! It’s all typed out, likely faster and better than his stubby little hands could have done. iSensei demands all his acolytes try this right now and see the joy and happiness awaiting you. Just say: “What can you do for me?” for some examples. You’ll be glad you did.

OK, what didn’t come up last time? Well, mainly tweaks to existing apps, but that’s OK too. Let’s hit them quickly.

Safari - iCloud tabs is new and nice. You open a tab or three on your iPhone, then when you go to Safari on your Mac, there they are! Big help for improved workflow and keeping up with your favorite Cat sites (yuck). If you want to post a photo or video on a particular site (eBay, whatever) you can choose from your existing iPhoto library OR capture the image right there and then, within Safari. Smooth.

Mail - VIP list (choose whose special in your life) and yadda yadda. (You can tell iSensei is running out of steam here, much like you.)

Phone (Wait, this thing has a phone??) Nice touches introduced. When you get a call and can’t (or don’t WANT to) take it, you have more options now than just sending them straight to voice mail hell. With a single button you can reply with a canned (pre-defined) message, such as “I’ll call you back” or “I’m on my way” or even “Why the hell are you calling ME?!” (but that would be rude). You can also select the option (which is very desirable, we think) to remind one later to call that  poor soul back (because we always forget and that’s awkward.)

So, in conclusion, we knew what we knew and we didn’t what we didn’t. And the world is a better place for it. Watch for upcoming reviews of life with an actual iPhone 5 (whatya think, the black? My 4S was white and that was nice but…) 

iPhone 5 bumper-to-bumper

Productive Apps: iExplorer 3

Labelled “the ultimate iPhone, iPad and iPod manager”, iExplorer 3 does seems to be a very comprehensive piece of work. iSensei has long had PhoneView from Ecamm Network in his dock for its ability to look into the iPhone, iPad and iPod touch as if they were a mounted hard drive, able to view and manipulate individual files directly, which you can’t do within the devices themselves nor from iTunes. This new iExplorer from Macroplant seems to take that concept even further.

iExplorer 3 appAs you can see from this screenshot (don’t ask iSensei who this ‘Ricardo’ is. No idea) you can view your IM messages, contacts, notes, photos & videos, apps, iCloud files, call history, voicemail messages, etc. etc. Pretty much everything that’s stored on your iOS device, including what you’ve worked on in 3rd party apps! You can drag off music to your computer and it’ll even skip any duplicates.

Nice to be able to see the specs of your device and what you’ve consumed in memory. It’s clean, nicely designed and could be an iSensei Essential. The stickler is the price: $35. That’s a bit steep, in our book. (Still, PhoneView is only $5 less and doesn’t seem to do quite as much and certainly not as purty.) And, like PV, it does support ALL iPod touches, iPhones and iPads ever created. It’s Mountain Lion-ready and Retina Display enhanced.

This is a tough one. iSensei may just have to forego his 3-martini lunch tomorrow and buy this sucker. Check it out and let us know what YOU think!

What’s iOS 6 Doing in iPhone 5?

… and why don’t the numbers match??

Well, the latter question is relatively easy to answer.

They’ve released a new iOS (iDevice Operating System – for iPhone, iPad & iPod touch) with each model of the iPhone since its launch in 2007.
So:

  • 2007 – iPhone – iOS 1
  • 2008 – iPhone 3 – iOS 2
  • 2009 – iPhone 3GS – iOS 3
  • 2010 – iPhone 4 – iOS 4
  • 2011 – iPhone 4S – iOS 5
  • 2012 – iPhone 5 – iOS 6

Now, don’t ask me why Apple decided to name the phones that way. They can be whimsical when they want to (or is it capricious?)
Anyway, let’s get to the heart of it, shall we? What can we all expect from this new iOS? This is much easier than guessing at what the new iPhone will be like, hardware-wise, as Apple spilled the beans on at least some of the major features of the iOS at its Spring 2012 WorldWide Developers Conference (you know, the good ol’ WWDC).

Passbook - Well, this is a pretty new and pretty cool thing. Could smooth out some of the rough edges in your day. It’s an app that kinda acts like a digital wallet. It lets your iPhone (or other iOS device, I guess) store things like movie tickets bought from Fandango, airline boarding passes, sporting event tickets, your Starbucks Gold Card, etc. When you need these things, you just whip out your iPhone and these get scanned and voila, you’re in! But wait, there’s more: if there’s say, a gate change or new departure time, it will automatically show up on your ticket within Passbook! Slick! This technology is open to other vendors to take advantage of and you can bet they will. Maybe someday iSensei’s wallet won’t be 2 inches thick with cards and the like. Be nice.

Passbook Demo

New 3D Mapping System – Apple, as part of its ongoing battle with Google, have developed their own, more visually sophisticated, and faster mapping technology, dumping Google Maps.  It’s all new data and images and very impressive from what iSensei has seen.
The late great Steve J. felt Google had stolen the major concepts, look & feel of the iPhone for the Android OS while the head of Google was on Apple’s Board of Directors (they used to be quite chummy).
The big news within the news is that there will now be turn-by-turn driving instruction, with Siri helping for voice guidance. Goodnight, Garmin. Goodnight, TomTom.

Facebook integration - Yes, for those crazy enough to want to spend their days lost in their Wall, you’ll now be able to post from within other apps, as you can with Twitter now (if you’re running the presently current iOS 5.1.1). It’ll be integrated with your Contacts, Calendar, Maps location, etc. Man, we’ll never be out of touch now! Oh well.

Siri - As we mentioned in the iPhone 5 hardware review, Siri is being kicked up a notch or two. You’ll be able to make OpenTable or Yelp restaurant reservations vocally, along with searching for local movie times, sports scores and game schedules. Best of all, iSensei thinks, is that you can finally launch apps just by speaking. Much better than fumbling around numerous folders and many pages of apps! Oh, and happily, we’ll now have Siri on the iPad! Yay!

Do Not Disturb - Well, iSensei definitely likes the sound of this. Though not a dramatic addition, certainly a welcome one. You’ll be able to choose when you get beeps, alerts and notifications (well, you’ll still get them, albeit silently and no flashing lights). You’ll also be able to send a one-button pre-formatted text reply or a reminder to return that ignored call later. Or not.

Do Not Disturb demo

Shared Photo Streams - You’ll now be able to select certain pictures in your photo stream to share with specific friends, family, acolytes, etc. which will be viewable via iPhones, iPads, iPod touches, iPhoto or Aperture on a Mac, or on the web and of course, Apple TV (You DO have an Apple TV, right?) This could be big, actually. Something people have always wanted to do but you needed a third party, complicated setup to do it.

3G FaceTime - Meaning, if you ever want to use FaceTime (iSensei is shy… yeah, right) you won’t have to have WiFi or 4G. Interestingly, someone calls you from their iPhone, you can now answer it on your iPad or even your Mac! That IS kinda cool. Maybe now iSensei can stop being such a wallflower.

And as for the inevitable and very righteous concern of what hardware will work with all this, iSensei’s been told:

  • iPhone 3GS and later
  • iPad 2nd Generation (2011) and later
  • iPod touch 4th Gen and later

OK, devoted Followers, that’s it for now. A bit late in the (guessing) game for this given the 9/12 announcement but not everybody’s going to be glued to their computers for an hour and a half to watch the whole thing, and the phones won’t be available for weeks, we’re pretty sure. (Though, the iOS might be downloadable that day.)

Still, after the 12th, iSensei will update this posting to reflect whatever reality we’re dealt by Apple.

Or as Hank Kingsley used to say: “Exciting, isn’t it?”

And how correct WAS iSensei? Find out here!

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